Notification of cancellation must be received in writing within seven working days of the goods being received by the customer. We will refund the cost of item(s), excluding shipping fees.
Sistah Butters, offers returns of any product(s) should you change your mind. Items must be returned within 15 days of receipt, and must be returned in the same condition that it was received by the customer. Customers can claim a refund on their returned purchases, or choose to exchange them for a different product. All returns will be entitled to a refund of the full monetary value of the goods that are returned, at the price at which they were originally purchased.
We cannot refund or exchange: body care items which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased; and electronic gift vouchers.
All items returned must be in the original condition that the customer received them in and must be unused, unopened, and in their original packaging. Packaging includes ensuring that side labels are affixed and unopened/unbroken, all tamper seals intact and boxes unopened. All returned goods will be inspected before refunds are issued to ensure an “as new” condition.
However, please note that items are your responsibility until they reach our office. It is important that you ensure that all returned items are wrapped in suitable packaging, to prevent damage to the items or their packaging. We are not responsible for any items that are returned in error.
As a precaution, we strongly recommend that you use a delivery service that insures you for the value of the goods that you are returning. This protects you against lost or damaged goods.
When returning items, please ensure that you include all of the following information:
a) Full Name
b) Address, as provided on the original order
c) Order Number, so that we can identify your original purchase
d) Reason for Return or Exchange
All returned goods should be sent to:
Sistah Butters | 9190 W. Olympic Blvd., #296 | Beverly Hills, CA 90212