Yes! We purchase our ingredients directly from farming communities and/or partnerships with fair trade suppliers throughout the world. We work to create products that are wholly pure and natural. The natural ingredients we use to create our products are in either their raw, refined, or cold processed form and safe for external use. We do not use any harsh, synthetic chemicals and controversial ingredients whatsoever.
Our handmade finished products are *not* certified by the USDA (United States Department of Agriculture). Our all natural body care products with organic ingredients do not carry USDA symbols. The organic ingredients, that are contained within our products, are sourced from accredited organic suppliers.
We ask that you please allow up to 3 business working days before your items are shipped. Our all natural products are made fresh daily and orders are processed in the sequence they are received.
Sometimes accidents happen – but please check the following:
• Check your order confirmation invoice included in your parcel as products may be sent in separate boxes and may not be delivered at the same time.
• Remove all the packaging within your parcel to confirm that the missing item isn’t underneath the packaging.
• If the item(s) is/are definitely missing please contact us and we will look into it immediately.
Please let us know. We have loads of natural body care product knowledge. We are here to help you, so don’t be shy 🙂 contact us!
All of our body care products, are 100% natural and are formulated to be extremely gentle even for the most sensitive of skin types. However, while all of our products are made as simple as possible in formulation, from all natural ingredients, we recognize that everyone’s body is different. As such we cannot guarantee any one ingredient or product to be completely allergy-free for everyone. If you have concerns we suggest that you take a look at our Product Ingredient Information and do a patch test, on your inner wrist, the elbow or behind your ear, prior to using products for the first time.
Nope, none of Sistah Butters all natural body care products contain parabens, DMDM hydantoin, PEGs, silicones, mineral oil, sodium polyacrylate, SLS, SLES, DEA, phthalate, urea, parafin, lanolin, artificial fragrances, or fillers.
If a product is left unopened it should have a shelf life of around 24 months. Make sure you keep it in a dry place, away from direct sunlight. However once opened, depending on the product ordered, it must be stored correctly (again in a dry place/out of direct sunlight). Only two of our products require refrigeration for up to 3 weeks upon opening (i.e., Hair Candy and Fabulous Flaxseed Gel). For everything else, take note of the number of months it will last after opening, provided it’s properly closed after each use and has not been contaminated with “water” or external substances. But we know that you’ll love y/our products and will take good care of them so that they can take great care of you!
We’re disappointed too when one of our all natural product(s) is out of stock! It’s probably because another customer placed their order just before you could place your order. I hate when that happens 😐 . No worries, most products are back in stock within two weeks so keep checking the website, our Facebook Fan Page or Twitter for any updates.
Why are some of Sistah Butters' all natural products a different color from the last time I placed an order?
We make all of our products in small batches, on a frequent basis, to ensure that you receive them at their freshest and at the start of their shelf life(s). Due to the fact that we ONLY use the purest, natural, unrefined ingredients, the appearance of our products *may* vary slightly from time to time. It’s sort of like when you buy fresh vegetables/fruits at the store, they don’t all look the same, right? This variation does not change the “high” quality of our products, if anything, it’s just further assurance that you’re purchasing freshly made, totally all natural body care products from us, the people who care about the quality of your life.